Privacy Policy

Iconic Hair Care respects your privacy.

This Privacy Policy explains how we collect, use, and protect information when customers contact us through our website, Instagram, Messenger, WhatsApp, or other official business channels.

Information We Collect

When customers contact us, we may collect the following information:

• Name
• Phone number
• Instagram or Facebook profile information
• Message content
• Appointment request details
• Branch preference
• Service interest

How We Use Information

We use customer information to:

• Reply to customer inquiries
• Help customers book appointments
• Provide information about our hair replacement services
• Send appointment-related communication
• Route conversations to our team when needed
• Improve our customer support process

Instagram and Messenger Messages

When customers message Iconic Hair Care on Instagram or Messenger, our app may read the message content and send an automated reply or route the conversation to our team.

We only use this data to respond to customer inquiries and manage service or appointment-related conversations.

Data Sharing

We do not sell customer personal data.

Customer information may only be accessed by authorized Iconic Hair Care team members or trusted service providers needed to operate our communication systems.

Data Protection

We take reasonable steps to protect customer information and keep it secure.

Data Retention

We keep customer communication records only as needed for customer service, appointment follow-up, business operations, and legal or compliance purposes.

User Rights

Customers may contact us to request access, correction, or deletion of their personal information.

Contact Us

For privacy-related questions, please contact us:

Iconic Hair Care

Email: info@iconichaircare.com
Email: iconichaircare7@gmail.com
Website: https://iconichaircare.com